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TotalBusiness™ 360

We design and build the system your whole business runs on

Three decades of business practice, built into software made for you, with AI only where it proves its value.

Clarity in Complexity

One record one set of data MarketStrategyPlanSellDeliver & billMeasureImprove

The problem

A CRM runs one room of the business

The pipeline is managed well. The other eleven rooms run on spreadsheets, email and separate systems that do not share one truth.

Forecast, plan and books each keep their own figures, so every review starts with reconciling. Discounts are approved by email with no trail, next steps live in personal notes, and AI tools are added because they are in fashion, not because a step in the process needs them.

A leadership team mapping its business process on a glass wall

Our answer

One system for the whole business cycle

We map your cycle, then design and develop the system that carries it: one record from the first market signal to the last invoice, feeding next year's plan.

Business needs strategy before leads. We start where the business starts: market and customers, strategy and positioning, target segments, offer and pricing, plan, capacity and people. Then the pipeline.

The blueprint

Sixteen modules on one set of data

Already working, including a real double-entry ledger. We start from it and shape it to your business, so you do not pay for building from zero.

Sell

  • Market Data
  • Marketing
  • CRM and installed base
  • Sales Management

Plan and steer

  • Strategy
  • Business Planning
  • Dashboards
  • Business Analytics
  • Reports

Run

  • Products and Services
  • Orders and Finance
  • Quality

People and control

  • Resources
  • Tasks and agents
  • Governance
  • Settings

One record

From a customer visit to the books, typed once

  1. Visit reportTyped or spoken after the meeting
  2. Next stepAn owned To-Do on the deal
  3. QuotationDiscount checked against authority
  4. Tax invoiceVAT, numbering and e-invoice
  5. LedgerDouble entry, locked periods
  6. PlanActuals and gap update by themselves

No re-typing, no reconciling between systems: the review, the books and the plan show the same number because it is the same record.

Three decades of practice

Management disciplines we build in

Pipeline reviews

On a regular basis, with a protocol and owned To-Dos that are chased until closed

Gap to plan

Actual, committed and weighted business against plan, every month

Authority matrix

Who decides discounts, purchases and credit notes, up to which amount

Order book

From quotation request to delivery, with time to offer and on-time delivery

Problem solving

8D, 5 Whys and root-cause analysis on every customer complaint

People and skills

Job descriptions, skills matrix and development plans for every role

Practices proven in senior roles in multinational companies, sized for growing businesses anywhere.

AI with a purpose

Agents where they earn their place, never acting alone

Where agents work

  • Customer follow-ups from the last visit
  • Payment reminders matched to the history
  • Account briefs before a meeting
  • Packs for the pipeline review
  • Reading supplier bills and receipts
  • Matching bank statement lines

Where they never act alone

  • Posting to the ledger or changing figures
  • Approving discounts, payments or credit notes
  • Sending anything without a person's approval
  • Reading confidential documents

Every draft is checked before a person sees it: facts from the records, an audit score out of 10, the owner decides, everything logged, and one stop switch for all agent work.

Operations manager reviewing automated workflows on a wall of screens

Your way in

Start from scratch, or build on what you have

We build your complete system

For organisations setting up their business ecosystem from scratch: one system from market data to the ledger.

  • All sixteen modules on one set of data
  • No integration project to start
  • Live in weeks, starting from the blueprint

We build around your tools

For organisations with a CRM, accounting or HR system already in place for separate functions.

  • We connect them through their APIs
  • We fill the gaps: planning, reviews, governance, quality, agents
  • Replace a tool later, only when it suits you
A small team working through printed business data

How we work

We design it, we develop it, we stay with you

  1. 01

    Understand

    Workshops on your market, strategy, processes, data and the tools you already run

  2. 02

    Design

    Your system on the TotalBusiness 360 blueprint: processes, data, authorities, agents

  3. 03

    Develop

    Built, connected to your tools, tested and secured to audit standard

  4. 04

    Run and improve

    Go-live, training and support; new parts added as the business grows

What you receive

Our deliverables

Built to the standard auditors ask for: OWASP ASVS level 3, NIST SSDF, SLSA level 3, data hosted in your region, one isolated tenant per customer.

See your business as a whole

Start with a design workshop: we map your business, then design and build your system with you.